Refund policy

Return Eligibility

We accept returns of unopened, sealed products within 30 days of the original purchase date.

To be eligible for a return:

  • The product must be unopened, unused, and in its original packaging.

  • Returns must be initiated within 30 days of the purchase date (not delivery date).

Unfortunately, we cannot accept returns on opened or used products due to health and safety regulations.

 

How to Initiate a Return

To request a return, simply email us at  📧 customerservice@themoodlab.ca

Include:

  • Your order number

  • The reason for your return

  • A photo of the product (optional, but helpful for us)

Our customer service team will provide instructions on how to complete your return.

 

Refunds

If your request is approve, refunds are processed within 3-5 business days of receipt. We initiate the refund instantly on our end, but depending on your bank's policy, please allow up to 10 business days for the refund to reflect on your account.Shipping charges are non-refundable.

 

Cancelations

If you’d like to cancel your order, reach out to us as soon as possible within our business hours, (Monday through Friday 9am to 5pm EST) and we’d be happy to process your request. However, please note if the team has already processed your order we cannot make any changes or cancellations at this time.

 

Damaged or Incorrect Items

If you received the wrong item or your order arrived damaged, please contact us at customerservice@themoodlab.ca within 7 days of delivery. We’ll make it right.

 

Exchanges

We currently do not offer direct exchanges. If you want a different product, please request a return for the unopened item and place a new order separately.

 

Questions?

We’re here to help. Contact our support team at customerservice@themoodlab.ca with any concerns.

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